Last update July 2020
Application of the general conditions of sale
The purpose of these general conditions of sale is to define the rights and obligations between Naturet Moi and the customer who buys on the site.
They apply without restriction or reservation to all sales of products listed on the website.
The fact of validating an order implies full and complete acceptance of these general conditions of sale. Each client also acknowledges having full legal capacity in order to be able to commit to it.
The invalidity of one of the clauses provided for in these general conditions does not entail the invalidity of all of them unless it is a decisive and essential clause that led one of the parties to conclude the sales contract.
The temporary or permanent non-application of one or more clauses of these general conditions by the seller does not constitute a waiver on his part of the other clauses which continue to produce their effects.
1 - Identity of the seller
The seller of the NATURET MOI store Address: 9 avenue du bois de l'épine 91080 COURCOURONNES is Frédéric Boisson's sole proprietorship with limited liability registered under Siret number: 52492120200031 - Intra-community VAT number: FR46524921202.
Manager: Boisson Frédéric
Telephone: +33 (0) 188.8.131.52.53 - +33 (0) 184.108.40.206.11
2 - Product information
The site www.naturetmoi.com offers natural care and well-being products for sale, in particular cosmetics, aphrodisiacs, food supplements, room fragrances, etc. Each product offered on the Site is accompanied by one or more photographs, of a descriptive text of the materials and colors, this information is not contractual.
Every effort has been made to ensure that the descriptions and photographs of the products sold are as accurate as possible and as faithful as possible to the reality of the information presented on the site. However, the colors, dimensions, textures and other characteristics of the Products may be altered by the screens or internet browsers used to view them.
The Customer thus acknowledges that the photographs, descriptions or graphics accompanying and illustrating the products offered for sale on the Site are indicative and non-contractual and cannot engage the responsibility of the Seller in the event of error, omission or modification.
Most of the products offered to its customers by EURL NATURET MOI are available.
3 - Price
The prices are expressed in Euros all taxes included, excluding shipping costs.
Naturet Moi reserves the right to modify its prices at any time, depending on economic or regulatory conditions, but undertakes to apply the prices in force which will have been indicated to the customer at the time of his order.
The price indicated during the order confirmation is the final price with shipping costs, expressed inclusive of all taxes.
All orders are invoiced and payable in euros.
For any delivery outside mainland France, any customs charges or local taxes remain the responsibility of the recipient.
4 - Order
The Customer can place an order at the web address: https://www.naturetmoi.com.
He can place the products of his choice in his shopping cart by clicking on the "add to cart" button.
At any time and until confirmation of the entire order, the Customer may change his mind, change the quantities and cancel one or more of the products chosen. Each of the stages necessary for the sale are specified on the Website so that the Customer has the possibility to check the details of his order and its total price and possibly to correct or modify it before definitively confirming it to validate his order. purchase.
Naturet Moi cannot be held responsible for input errors by the Customer, nor for their possible consequences in terms of delays or delivery errors. In this case, the costs incurred by a new forwarding will be the responsibility of the Customer.
The customer will receive a confirmation email upon receipt and acceptance of his order. This order confirmation will specify all the constituent elements of the contract (products ordered, quantity, quality, price, delivery times, shipping costs)
If the customer does not receive this confirmation email, he must contact the seller at firstname.lastname@example.org.
5 - Payment
Payment of the full price is due immediately on the date of the Order.
At no time may the sums paid be considered as a deposit or down payment. The full amount of the order will be collected by Naturet Moi when the order is shipped. All orders are payable in euros.
To pay for his order, the customer has the means of payment referred to in the order form: credit card (credit card, Visa, Mastercard) via PayPal, check or bank transfer.
The customer guarantees Naturet Moi that he has the necessary authorizations to use the payment method he has chosen, when registering the order form. Naturet Moi reserves the right to suspend or cancel any order and delivery, whatever their nature and level of execution, in the event of non-payment of any sum due by the customer, or in the event of an incident. of payment.
Penalties of an amount equal to the legal interest rate plus five points are automatically applicable to unpaid amounts at the end of a period of ten days following the invoice date or upon notification of the rejection of bank payment for any other means of payment.
In the case of payment by credit card, the times indicated above run from the day the payment is registered and correspond to the processing and delivery times.
In case of payment by check or by bank transfer, the order is only processed upon receipt of the check or transfer. Consequently, the deadlines applicable in this case are those on the day of receipt of payment and may therefore be modified compared to those mentioned on the day of placing the order.
6 - Delivery
Delivery involves the transfer to the customer of physical possession of the product purchased on the site.
The times indicated in the "Delivery" tab are usual average times and correspond to processing and delivery times. In accordance with the provisions of article L121-20-3 of the Consumer Code, the Products ordered are delivered within the deadlines indicated on the site and upon confirmation of the order, and within 30 working days from the command.
The products are delivered to the address specified by the customer during the ordering process. The information given by the customer when ordering is binding. In the event of an error in the wording of the contact details, the seller can not be held responsible for the impossibility in which it may be to deliver the Products.
Products purchased on Naturet Moi can only be delivered to the geographic areas we serve (mainland France, French overseas departments and territories, Belgium, Luxembourg, and the rest of the world including Germany, United Kingdom, Netherlands, Italy, Spain, Switzerland, Africa and Maghreb).
7 - Delivery problems
All products leave our premises in perfect condition. In the event that the package is damaged on delivery, the customer must check in the presence of the carrier the condition of the products of his order and precisely indicate on the carrier's delivery note any reservations in the event of a missing or damaged item.
The customer must notify the carrier (or the postman) of the slightest trace of shock (holes, crush marks, etc.) on the package, and if necessary refuse the package. A new identical product will then be returned to him free of charge.
The exchange of any product declared, a posteriori, damaged during transport, without any reservation having been made upon receipt of the package, cannot be taken into account.
As with any shipment, it is possible to experience a delay or for the product to go astray. In such a case, we contact the carrier to start an investigation. All efforts are made, as long as necessary, to find this package. If applicable, the merchant will be reimbursed by the carrier and deliver a new identical package at his expense.
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products ...) must be indicated on the delivery note in the form of a `` handwritten reserve '', accompanied by the signature of the customer.
8 - Delivery problems and errors
The customer must formulate with the person in charge, the same day of the delivery or at the latest the first working day following the delivery, any complaint of error of delivery and / or non-conformity of the products in kind or in quality compared to the details on the order form.
Beyond this period, any complaint will be rejected. This complaint can be made to the person in charge at the following address: 9 avenue du bois de l'épine 91080 Courcouronnes.
Any complaint not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release NATURET MOI from any liability towards the customer.
In the event of a delivery error, any product to be exchanged or reimbursed must be returned to the seller within 7 working days, as a whole and in its original packaging in perfect condition to the following address: 9 avenue du bois de l'épine 91080 Courcouronnes.
Returns for delivery error must be reported by email to email@example.com which will forward the package to the correct address if necessary.
The shipping costs are the responsibility of Naturet Moi.
9 - Withdrawal
In accordance with Article L.221-28 of the Consumer Code, the consumer has a period of fourteen (14) calendar days to retract. This right of withdrawal is exercised without penalty, with the exception of shipping and return costs. This period runs from the day of receipt of the consumer's order.
The Customer must then return, at his expense, the products that do not suit him without undue delay and, at the latest, within 14 days of the communication of his decision to withdraw. If the returned products were damaged, scratched or deteriorated during transport, no reimbursement can be made, it is therefore advisable to take the necessary precautions for the proper delivery of these returns and avoid any additional problems.
Any return can be reported in advance to Naturet Moi customer service by email at firstname.lastname@example.org.
The product must be returned to the following address:
9 avenue du bois de l'épine
As an exception, this right of withdrawal cannot be exercised for contracts for the supply of goods made to the Customer's specifications, or clearly personalized or which, due to their nature, are liable to deteriorate or expire rapidly as well as goods which have been unsealed by the customer after delivery and which cannot be returned for reasons of hygiene or health protection or the products of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.
Thus, sensitive products, perfumes, soaps, etc. must not have been unsealed, so that the customer can benefit from the right of withdrawal.
Only products returned as a whole, in their original packaging, complete and intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, taken back or exchanged. In the event that the right of withdrawal is exercised, the consumer has the choice of requesting either reimbursement of the sums paid or the exchange of the product. In the case of an exchange, the reshipment will be at the customer's expense.
Thus, scented oils, massage oils ... will not be returned or exchanged for hygienic reasons ... Thank you for your understanding!
In the event of exercise of the right of withdrawal, Naturet Moi will make every effort to reimburse the customer within fourteen (14) days from the notification of the withdrawal by the same means of payment as that used for the purchase. some products.
10 - Legal guarantees
Guarantee against hidden defects
All products supplied by the Seller benefit from the legal guarantee against hidden defects of articles 1641 to 1649 of the Civil Code.
This warranty applies when the defect renders the product unfit for use or When it reduces its use to such an extent that you would not have bought it or paid for it at a lower price. The warranty against hidden defects only applies when the defect is prior to the sale.
In this case, the Customer has a period of 2 years from the discovery of the defect to act. In the event of a hidden defect, Naturet Moi undertakes to replace the product.
Guarantee for lack of conformity
The customer benefits from the legal guarantee of conformity and therefore from an application of Article L211-4 of the Consumer Code which provides that: "The seller is required to deliver goods in accordance with the contract and is liable for any existing lack of conformity. upon issuance. "" He is also responsible for any lack of conformity resulting from the packaging, assembly instructions or installation when it has been charged to him by the contract or has been carried out under his responsibility. ".
The warranty is applicable to products purchased on the Naturet Moi site that are defective, even in the absence of a contractual warranty.
To comply with the contract, the good must be fit for the use usually expected of a similar good and, where applicable:
- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
- have the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
- or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
A lack of conformity may appear up to 24 months from the date of delivery subject to normal use and in accordance with the recommendations set out by the manufacturer in particular. The lack of conformity is presumed on the day of delivery of the goods and the Customer does not have to demonstrate the existence of the lack of conformity.
In the event of a lack of conformity, the Seller undertakes to replace or repair the product at the customer's choice. To enforce this clause, the Customer must send a photo of the product by email, and the Seller undertakes to return a new product to him within 30 days.
If the requested product is no longer available, the Customer will receive an equivalent product. In the event of a major defect, the Seller undertakes to reimburse the Customer for the full price paid.
11 - Protection of personal data
All data entrusted to us is in order to be able to process customer orders. Data relating to commercial transactions carried out on the site are kept for the legal period necessary for Accounting purposes.
In accordance with the Data Protection Act as well as the GDPR, the customer has an individual right of access, modification, opposition, suspension, portability and deletion of information concerning him, right which may be exercised by sending an email at email@example.com.
Each customer has the possibility of registering free of charge on a list of opposition to BLOCTEL telephone canvassing (www.bloctel.gouv.fr) in order to no longer be contacted by telephone by a professional with whom he has no contractual relationship. course, in accordance with the law n ° 2014-344 of March 17, 2014 relating to consumption.
Any consumer can subscribe to this list free of charge on the site https://conso.bloctel.fr/index.php/inscription.php.
12 - Applicable law and disputes
These conditions of sale are governed by French law.
In the event of a dispute or complaint, the customer will first contact Naturet Moi to obtain an amicable solution.
The seller cannot be held liable in the event of non-performance or improper performance of the contract due either to the act of the buyer, or to the insurmountable and unforeseeable fact of a third party to the contract, or to force majeure.
Naturet Moi cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from the misuse of the products sold.